Frequently Asked Questions

Payments

What happens once my book's for sale?

You can view your audiobook's sales performance on your dashboard, which includes numbers from sales on Audible, Amazon, and iTunes. You'll also receive monthly royalty payments (unless you're a Producer who was paid a fee for your work as part of a Pay For Production deal). Note: If you are not enrolled in direct deposit and your royalties are less than $50 for a month, we send a check when you're owed at least $50.

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How do I check my sales information?

Sign-in to ACX and go to My Projects (from the link on the upper right of any ACX page). If you're the Rights Holder on the audiobook—or if you're the Producer and you entered into a Royalty Share deal with the Rights Holder—you will be able to see sales information. Simply click on the title of the completed audiobook to view its details. From there, you can click the Audiobook Sales tab. ACX will show you aggregated sales information from our retail partners, Audible, Amazon, and iTunes. Note that if you entered into a non-exclusive deal, ACX will not be able to show you sales information from any retailers to which ACX did not distribute.

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How often do you update my sales information?

Sales of digital units are updated daily.

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How will I receive my monthly royalty and bounty statements?

Royalty and bounty statements will be mailed to you via the address that you listed on the first step of creating your profile. If you elect to receive checks for your payments, your check will be included with these statements. If you elected to receive direct deposit payments, you will receive a voucher for your records noting your direct deposit transaction via email.

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How often will I be paid?

ACX royalty and bounty payments will be delivered by Audible to the bank account you provide on a monthly basis for sales from the previous month (e.g. sales in March 2015 will be paid no later than April 30, 2015). ACX will also provide you with a statement of royalties.

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Why didn’t I get paid for my sales last month?

If you didn’t earn at least $50 in royalties, you wouldn’t have received a payment. ACX does not make royalty payments for less than $50.

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I live in the UK. Will I get paid my royalties and bounties in GBP or USD?

UK Rights Holders and Producers will be paid monthly via electronic payment from Audible in the US to your UK bank in your bank's local currency.

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As a UK resident, how will I be taxed on the royalties I earn?

If you use a US Tax Identification Number (TIN) to validate your tax information, you will not have any tax withholding from your royalties. If you choose to use an international TIN (ITIN), withholding will be determined by your country of residency. In the UK, the withholding is 30%. To avoid withholding, we recommend using a US TIN to report your royalty income. It is free to apply for a US TIN, but it can take up to 8 weeks to receive.

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How can I enroll in Direct Deposit payments for my royalties and bounties?

  1. Visit www.acx.com/settings.
  2. Click the Bank Information tab, and click "Edit bank information."
  3. Enter your US or UK bank routing and account information.
  4. Click "Submit."

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How do I find my bank routing number?

To determine your bank account number and bank routing number, follow the steps below:

  1. Visit https://www.acx.com/profileEdit .
  2. Select the " Payment Information" tab.
  3. Scroll down until you see the sections for your Bank Account Number and Bank Routing Number.
  4. Beneath the Routing Number entry, click the link "View sample check" for guidance.
  5. Compare the image to one of your own checks.
  6. Enter the numbers in the areas marked "Routing Number" and "Account Number" into the appropriate fields.
  7. Click "Finish" at the bottom of the website to submit your banking information.

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I didn’t get my payment via direct deposit. Why?

To guarantee your enrollment in direct deposit payments, your banking information must be submitted by the last calendar day of the month for which you'd like to be paid. If you enroll after the last day, your payment for that month will be paid by check to the address you listed on your profile. However, the following month's payment will be directly deposited into your account.

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Can I go back to checks after switching to direct deposit?

Yes! If you prefer receiving checks to direct deposit, email us at support@acx.com, and your account preferences will be changed to checks.

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Do I need to send you a W-9 Form?

You will need to provide your W-9 information in order to start receiving payment for your audiobooks that are available for sale. But you no longer need to send it directly to our office.

When creating your ACX profile you can securely provide your W-9 details, including your tax reporting name and Tax Information Number (TIN). You can edit or add that information at anytime. Simply go to this link and enter your Tax Information near the bottom of the page. If you have previously sent in your W-9 and nothing has changed, there is no need to supply your information once again.

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How can I change the address at which I receive payment?

To update your mailing address, follow the steps below.

  1. Log into ACX, go to your profile.
  2. Click "Edit Personal Information" in the first tab.
  3. Change the address information associated with your account
  4. Click "Submit."

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How do Narrators or Studio Pros get paid by the Rights Holder?

When you complete the audiobook and upload it to ACX, it then goes to the Rights Holder to approve. Once approved, the Rights Holder should pay you by check, credit card or electronic payment. You should discuss your preferred method of payment with the rights holder at the beginning of the project. When payment has been confirmed, click "Yes, I have received full payment" to alert ACX that we can begin selling your audiobook on Audible, Amazon, and iTunes.

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If a producer chooses to contribute to AFTRA H&R, how do they get paid?

Narrators who are producing an audiobook through ACX can contribute to their H&R (health and retirement) Fund if their project qualifies. Learn which projects qualify.

Here’s how it works:

  • Once the Producer has accepted a Pay For Production Offer, they need to send a message to the Rights Holder telling them that they chose this option and hence need to be paid through the SAG-AFTRA-approved Paymaster. (Neither the Producer nor the Rights Holder is permitted to pay SAG-AFTRA directly.) If the Producer chose a Royalty Share deal, they need not alert the Rights Holder, since Audible will be handling the monthly payments to the Producer and SAG-AFTRA.
  • Upon completion and approval of the audiobook, the Rights Holder will send the Producer’s payment to the Paymaster: Eljin Productions, Inc. 44 Kane Avenue, Larchmont NY 10538. The check must be made payable to Eljin Productions, Inc. The paymaster may be contacted via info@johnmcelroyproductions.com
  • The SAG-AFTRA Paymaster will then pay the Producer (and SAG-AFTRA), and the Producer, as always, must confirm to ACX that they were paid before ACX will deliver the product to retail.

Learn more about the payment process.

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Is my tax information safe with ACX?

We understand the importance of personal security and our parent company, Amazon.com, has taken great lengths to ensure that your tax ID is stored on a secure server. Amazon's secure server software is the industry standard and among the best software available today for secure commerce transactions. Not only is your information stored in a secure database but it is immediately encrypted upon the submission of your applications, which ensures that the information cannot be readily viewed or accessed.

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What is the earnings threshold to owe taxes?

Currently, the threshold for earnings is $10 of royalty earnings or $600 of other earnings. ACX stipend payments, bounty payments, and casting call payments all fall into the "other" category.

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Will you provide a 1099 at the end of the year?

Audible's finance department will mail 1099 forms to eligible ACX payees by January 31. All non-corporations who were paid by Audible, Inc. in 2014 and who meet the IRS- specified earnings threshold will receive a 1099. Currently, the threshold for earnings is a minimum of $10 of royalty earnings or $600 of other earnings. ACX stipend payments, bounty payments, and casting call payments all fall into the "other" category.

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