Frequently Asked Questions

Payments

As a Rights Holder, how do I get paid by ACX when my audiobook sells through ACX’s retail partners (Audible, Amazon, and iTunes)?

ACX pays US users monthly by check or direct deposit, and UK-based users are paid monthly via electronic payments in local currency (GBP).

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How do Narrators or Studio Pros get paid by the Rights Holder?

When you complete the audiobook and upload it to ACX, it then goes to the Rights Holder to approve. Once approved, the Rights Holder should pay you by check, credit card or electronic payment. You should discuss your preferred method of payment with the rights holder at the beginning of the project. When payment has been confirmed, click "Yes, I have received full payment" to alert ACX that we can begin selling your audiobook on Audible, Amazon, and iTunes.

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Do I need to send you a W-9 Form?

You will need to provide your W-9 information in order to start receiving payment for your audiobooks that are available for sale. But you no longer need to send it directly to our office.

When creating your ACX profile you can securely provide your W-9 details, including your tax reporting name and Tax Information Number (TIN). You can edit or add that information at anytime. Simply go to this link and enter your Tax Information near the bottom of the page. If you have previously sent in your W-9 and nothing has changed, there is no need to supply your information once again.

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How can I enroll in Direct Deposit payments for my royalties and bounties?

  1. Visit www.acx.com/settings.
  2. Click the Bank Information tab, and click "Edit bank information."
  3. Enter your US or UK bank routing and account information.
  4. Click "Submit."

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If a producer chooses to contribute to AFTRA H&R, how do they get paid?

Narrators who are producing an audiobook through ACX can contribute to their H&R (health and retirement) Fund if their project qualifies. Learn which projects qualify.

Here’s how it works:

  • Once the Producer has accepted a Pay For Production Offer, they need to send a message to the Rights Holder telling them that they chose this option and hence need to be paid through the SAG-AFTRA-approved Paymaster. (Neither the Producer nor the Rights Holder is permitted to pay SAG-AFTRA directly.) If the Producer chose a Royalty Share deal, they need not alert the Rights Holder, since Audible will be handling the monthly payments to the Producer and SAG-AFTRA.
  • Upon completion and approval of the audiobook, the Rights Holder will send the Producer’s payment to the Paymaster: Eljin Productions, Inc. 44 Kane Avenue, Larchmont NY 10538. The check must be made payable to Eljin Productions, Inc. The paymaster may be contacted via info@johnmcelroyproductions.com
  • The SAG-AFTRA Paymaster will then pay the Producer (and SAG-AFTRA), and the Producer, as always, must confirm to ACX that they were paid before ACX will deliver the product to retail.

Learn more about the payment process.

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I didn’t get my payment via direct deposit. Why?

To guarantee your enrollment in direct deposit payments, your banking information must be submitted by the last calendar day of the month for which you'd like to be paid. If you enroll after the last day, your payment for that month will be paid by check to the address you listed on your profile. However, the following month's payment will be directly deposited into your account.

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How will I receive my monthly royalty and bounty statements?

Royalty and bounty statements will be mailed to you via the address that you listed on the first step of creating your profile.

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Can I go back to checks after switching to direct deposit?

Yes! If you prefer receiving checks to direct deposit, email us at support@acx.com, and your account preferences will be changed to checks.

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What happens once my book's for sale?

You can view your audiobook's sales performance on your dashboard, which includes numbers from sales on Audible, Amazon, and iTunes. You'll also receive monthly royalty payments (unless you're a Producer who was paid a fee for your work as part of a Pay For Production deal). Note: If you are not enrolled in direct deposit and your royalties are less than $50 for a month, we send a check when you're owed at least $50.

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How do I check my sales information?

Sign-in to ACX and go to My Projects (from the link on the upper right of any ACX page). If you're the Rights Holder on the audiobook—or if you're the Producer and you entered into a Royalty Share deal with the Rights Holder—you will be able to see sales information. Simply click on the title of the completed audiobook to view its details. From there, you can click the Audiobook Sales tab. ACX will show you aggregated sales information from our retail partners, Audible, Amazon, and iTunes. Note that if you entered into a non-exclusive deal, ACX will not be able to show you sales information from any retailers to which ACX did not distribute.

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How often do you update my sales information?

Sales of digital units are updated daily.

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How much will my audiobook sell for in stores?

Each retailer of your audiobook independently prices your product and determines such price in their sole discretion. While not always the case, the regular price on Audible.com for the product is generally priced based on its length, as follows:

  • under 1 hour: under $7
  • 1 – 3 hours: $7 - $10
  • 3 – 5 hours: $10 - $20
  • 5 – 10 hours: $15 - $25
  • 10 – 20 hours: $20 - $30
  • over 20 hours: $25 - 35

To be clear, although the above represents general guidelines as retailer of audiobooks sold on Audible.com, Audible retains the sole discretion to set the price of the audiobooks it sells. Additionally, on Audible.com, consumers can buy your audiobook "a la carte" for the above price, but many Audible customers are AudibleListener members who can purchase the audiobook with an Audible "credit" which they get as part of their Audible membership. These credits are generally for about $15 per month. For more about AudibleListener membership, please check out the Audible.com store. Yes, AudibleListener members end up paying less per audiobook, but they are voracious audiobook consumers who tend to purchase over 17 audiobooks per year from Audible.com. This is much higher than other audiobook customers, who generally purchase just one or two books per year. Please note that we do not, and cannot, control how iTunes prices your audiobook in their store. However, no matter how they price it, you will be paid the same amount as you are for Audible "a la carte" sales (i.e. a percentage of Audible’s "a la carte" price).

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Can you explain the royalty payment on exclusive versus non-exclusive deals?

Royalties of 40% will be paid if you choose exclusive distribution exclusively through ACX, which today gets your audiobook listed on Audible, Amazon, and iTunes—the three main retailers of audiobooks in the world. If you choose non-exclusive distribution, you can sell your audiobook wherever else you’d like, and you will be paid 25%.

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Why didn’t I get paid for my sales last month?

If you didn’t earn at least $50 in royalties, you wouldn’t have received a payment. ACX does not make royalty payments for less than $50.

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How many units can I expect my audiobook will sell?

Just like in the print book world, this can vary widely. Some audiobooks don’t sell many units, but happily, most sell hundreds or thousands. Some even sell tens of thousands. And the rare breakout bestseller can drive hundreds of thousands of audiobook sales.

Sales tip: We want to help you boost those sales. So ACX offers comprehensive, hands-on marketing tools and advice in the Promote Yourself section. It’s focused on audiobooks and full of specific steps to take online—with social media tips and more. Click here to check it out.

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Are there other ways of increasing my earnings?

Yes! Through our $50 Bounty Payment program, ACX will pay you an extra $50 every time your book is the first download by a new AudibleListener® on Audible. Or, if you have entered into a Royalty Share contract, both you and your producer will each earn $25. That’s above and beyond your royalties! As you can imagine, these $50 payments could quickly outpace your royalties.

And check out the comprehensive, hands-on marketing tools and advice we offer in the Promote Yourself section and the ACX Blog. Both are full of specific steps to take online, with social media tips and more.

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I’m a narrator. Will invoices I submit for Stipend-eligible payments be paid through Direct Deposit?

If you are enrolled in Direct Deposit payments, invoices you submit will be paid through direct deposit. If you have not enrolled in Direct Deposit, your invoices will continue to be paid by check.

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As a UK resident, how will I be taxed on the royalties I earn?

If you use a US Tax Identification Number (TIN) to validate your tax information, you will not have any tax withholding from your royalties. If you choose to use an international TIN (ITIN), withholding will be determined by your country of residency. In the UK, the withholding is 28%. To avoid withholding, we recommend using a US TIN to report your royalty income. It is free to apply for a US TIN, but it can take up to 8 weeks to receive.

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I live in the UK. Will I get paid my royalties and bounties in GBP or USD?

UK Rights Holders and Producers will be paid monthly via electronic payment from Audible in the US to your UK bank in your local currency.

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